jiliq Privacy Policy – Your Data, Handled with Care
This Privacy Policy explains how jiliq collects, uses, stores, and protects the personal information of players registered on our platform in the Philippines. We are committed to handling your data responsibly and in full compliance with applicable data protection laws. By creating an account or using any service on jiliq, you acknowledge that you have read and understood this policy. If you have any questions about how we manage your personal information, please contact us at [email protected]. We encourage all users to review this page periodically, as we may update our practices over time.
What This Policy Covers
This document outlines every aspect of how jiliq manages your personal data, from the moment you register an account to your day-to-day use of our platform. We believe transparency is the foundation of a trustworthy gaming experience, so we have structured this policy into clear, easy-to-navigate sections. You can jump directly to any section using the list below. Each section covers a specific area of data handling so you can find the information most relevant to you quickly. We recommend reading the full policy at least once so you have a complete picture of your rights and our responsibilities.
- Information We Collect
- How We Use Your Information
- Cookies & Tracking Technologies
- Data Storage & Security
- Sharing Data with Third Parties
- Your Rights as a User
- Protection of Minors
- Policy Updates & Contact
1. Information We Collect
Account Information
When you register with jiliq, we collect your full name, date of birth, email address, and mobile number. This information is required to verify your identity, comply with age verification requirements, and deliver account-related communications. We may also request a government-issued ID or proof of address when required by regulations applicable in the Philippines. All account information is stored securely and used solely for the purposes described in this policy. You are responsible for keeping your login credentials confidential at all times.
Device & Browser Data
We automatically collect technical information about the device and browser you use to access our platform, including your IP address, operating system, browser type and version, screen resolution, and device identifiers. This data helps us optimise the jiliq mobile experience for Android and iOS users across the Philippines. We also collect information about your session duration and navigation patterns to improve platform performance and detect unusual activity. Device data is never sold to third parties and is used exclusively for operational and security purposes. This information does not personally identify you on its own.
Payment & Financial Data
To process deposits and withdrawals in Philippine Peso (PHP), we collect payment-related information such as your preferred payment method, e-wallet account references, and transaction history. jiliq supports multiple local payment channels widely used by Filipino players, and we handle all financial data in accordance with applicable Philippine financial regulations. We do not store your full card numbers or bank login credentials on our servers. All payment transactions are processed through encrypted, PCI-DSS-compliant channels. Your financial records are retained only as long as required by law or our operational needs.
Usage & Gaming Data
We record information about how you interact with jiliq, including the games you play, your betting history, session frequency, and feature usage. This data helps us personalise your experience, identify your preferences, and recommend relevant games such as slots, bingo, and live casino titles. Usage data is also analysed in aggregate to improve our platform and ensure responsible gaming standards are maintained. Individual gaming records are kept confidential and are not disclosed to other players. We may use anonymised usage statistics for internal research and product development.
2. How We Use Your Information
jiliq uses the personal data we collect strictly for the purposes described below. We do not use your information for any purpose that is incompatible with the reasons for which it was originally collected. Our data practices are designed to support a safe, fair, and personalised gaming environment for all users in the Philippines. We rely on your consent, legitimate business interests, and legal obligations as the lawful bases for processing your data. If you have questions about why we process certain data, you may contact us at any time.
To create and maintain your account, verify your identity, and process your registration as a jiliq member.
To handle PHP deposits, withdrawals, and transaction records securely and accurately.
To respond to your queries, resolve disputes, and provide assistance through our support channels.
To analyse platform performance, fix bugs, and continuously improve the jiliq mobile and desktop experience.
To meet our obligations under Philippine law, anti-money-laundering regulations, and licensing requirements.
To monitor gaming patterns and flag potentially problematic behaviour so we can offer timely support and tools.
3. Cookies & Tracking Technologies
jiliq uses cookies and similar tracking technologies to enhance your browsing experience, keep you securely logged in, and understand how players interact with our platform. Cookies are small text files stored on your device by your browser, and they allow us to remember your preferences and session state between visits. We use both first-party cookies (set directly by jiliq) and limited third-party cookies required for essential functions such as payment gateway integrations. You can control cookie settings through your browser preferences at any time, though disabling certain cookies may affect the functionality of parts of our platform. Below is a summary of the types of cookies we use.
Essential Cookies
These cookies are strictly necessary for the platform to function. They enable core features like login sessions, security tokens, and navigation. You cannot opt out of essential cookies while using jiliq, as they are required for the site to operate correctly and securely.
Analytics Cookies
We use internal analytics tools to understand how users navigate jiliq, which pages are most visited, and where users encounter friction. All analytics data is aggregated and anonymised before review. These cookies help us make data-driven improvements to the platform experience for Filipino players.
Preference Cookies
Preference cookies remember your settings such as language, display options, and game filters so you do not need to reconfigure them on every visit. These cookies improve convenience and make your jiliq experience feel personalised. You may clear them at any time through your browser settings without losing account data.
4. Data Storage & Security
jiliq employs industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security) protocols. Our servers are hosted in secured data centres with restricted physical and logical access controls, and we conduct regular security audits to identify and remediate potential vulnerabilities. We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable Philippine law. When data is no longer needed, it is securely deleted or anonymised.
Security Measures We Apply
- End-to-end TLS encryption for all data in transit
- Bcrypt password hashing – your password is never stored in plain text
- Two-factor authentication (2FA) available for all accounts
- Regular penetration testing and vulnerability assessments
- Role-based access controls limiting internal staff access to your data
- Automated fraud detection and suspicious login alerts
Data Retention Periods
- Active account data: retained for the duration of your account
- Transaction records: retained for a minimum of 5 years per AML regulations
- Support correspondence: retained for 2 years after case closure
- Session and device logs: retained for up to 12 months
- Closed account data: anonymised within 90 days of closure request
5. Sharing Data with Third Parties
jiliq does not sell, rent, or trade your personal information to any third party for marketing purposes. We may share limited data with trusted service providers who assist us in operating the platform, but only under strict confidentiality agreements and solely for the purposes described in this policy. All third-party partners we work with are required to maintain appropriate data protection standards consistent with applicable Philippine regulations. Below are the limited circumstances under which your data may be shared.
Service Providers
We work with third-party service providers for functions such as payment processing, identity verification, and platform hosting. These providers receive only the minimum data required to perform their specific services and are contractually obligated to protect your information. They are not permitted to use your data for their own purposes or share it further without our authorisation.
Legal & Regulatory Bodies
We may disclose your personal data to government authorities, regulatory bodies, or law enforcement agencies when required by law or when we believe such disclosure is necessary to protect the rights, safety, or property of jiliq or our users. This includes compliance with anti-money-laundering obligations and any court orders applicable in the Philippines. We will notify you of such disclosures where legally permitted to do so.
6. Your Rights as a User
As a player registered with jiliq, you have specific rights regarding your personal data under Philippine data protection law. We are committed to honouring these rights promptly and transparently. To exercise any of the rights listed below, you may contact our support team at [email protected] with the subject line "Data Rights Request." We will acknowledge your request within five business days and aim to resolve it within thirty days. We may ask you to verify your identity before processing any data-related request to ensure the security of your account.
You may request a copy of all personal data we hold about you, including your account information, transaction history, and usage records.
If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
You may request that we delete your personal data, subject to our legal retention obligations. Deletion requests will be processed after account closure is confirmed.
You may object to certain types of data processing, such as the use of your data for platform analytics, where we rely on legitimate interests as the lawful basis.
Where technically feasible, you may request your personal data in a structured, machine-readable format so you can transfer it to another service provider.
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
7. Protection of Minors
jiliq strictly prohibits individuals under the age of 21 from registering or accessing our platform, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from minors, and we employ age verification procedures during the registration process to enforce this restriction. If we discover that personal data has been submitted by a user who is below the legal age, we will immediately suspend the associated account and delete all related data as soon as practicable. Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms. If you believe a minor has registered on jiliq, please report this to us immediately at [email protected] so we can take prompt action. Protecting young people from the potential harms of gambling is a responsibility we take very seriously, and our Responsible Gaming programme includes specific resources to support families in the Philippines.
8. Policy Updates & How to Contact Us
jiliq reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered users via email or a prominent notice on our website, and we will update the effective date shown at the top of this page. Continued use of jiliq after an update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you remain informed about how we protect your data. Your trust is important to us, and we are always working to improve our privacy standards.
Get in Touch with Our Support Team
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, our support team is available to help you. You can reach us at the email address below, and we will respond as quickly as possible. For urgent data protection matters, please indicate this clearly in your message subject line.
Email: [email protected]
Response time: typically within 1–3 business days for privacy-related inquiries.
Effective Date: This Privacy Policy was last reviewed and updated in 2025. All previous versions are superseded by this document.
Ready to Play Responsibly on jiliq?
Now that you understand how we protect your data, you can enjoy slots, bingo, live casino, and sportsbook games with complete peace of mind. jiliq is built for Filipino players who want a safe, transparent, and thrilling online gaming experience. Join thousands of players across the Philippines who trust jiliq with their entertainment and their data every day.